Reference

Privacy Policy for Your Indonesia Account

We keep this page focused on the data tied to your account: login details, device signals, cookies, and payment traces from DANA, OVO, GoPay, and QRIS.

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zorro4d Privacy Policy for Your Indonesia Account
CONTACT PATHS

Where To Send Privacy Requests

If you want access, correction, or removal help, we route it through the same support paths you already use for your account. Our chat desk is open daily from 09:00-23:00 WIB, and WhatsApp or email can carry the same request when you cannot stay online. We ask for account details and a matching contact channel so we can verify the owner before we change anything.

Team online

Live chat

Open chat from the account page and send the exact record request you want. We use it for quick checks on login data, cookie settings, and payment logs tied to DANA, OVO, GoPay, or QRIS.

WhatsApp

Message us when you need a written trail. Use the WhatsApp channel during our daily 09:00-23:00 WIB window, and include your username plus the change you want us to make.

Email

Send a longer request by email if you want to attach screenshots, device details, or a browser note. We reply through the same thread after we confirm the account owner.

HOW WE STORE IT

What We Keep And Why

We keep only what we need to run the account, prevent misuse, and answer privacy requests. That includes your username, contact details, device and browser signals, cookie choices, and records from DANA…

Data use

We use your account name, contact route, and payment traces to match deposits, stop duplicate entries, and answer support tickets. We do not need extra profile fields unless your request or local rule asks for them.

Cookies

Our cookies remember your session, language choice, and last page so you do not keep repeating the same login path. You can clear them in Chrome, Safari, or another browser at any time.

Account security

When you ask for a privacy change, we confirm the account owner through the registered channel before we touch the record. If your device looks new, we may ask for a second check before we continue.

Retention

We keep records only as long as we need them for support, dispute handling, security checks, or a rule that requires storage. After that period, we remove or block access to the data we no longer need.

Your requests

You can ask to see, correct, or remove the data we hold by chat, WhatsApp, or email. Tell us the account name, the contact channel you use, and the change you want.

Access checks

If a request comes from outside your usual device path, we may pause it until the owner check passes. That helps us protect account records without asking for more than we need.

Privacy Questions We Hear Most

These questions cover the parts you usually want to confirm before you open an account or send a privacy request. We keep the answers tied to our own process: what we collect, how cookies work on mobile and desktop, how DANA, OVO, GoPay, and QRIS records are handled, and how to contact us when you want a change.

We collect the details needed to run your login, confirm your contact channel, and match payments from DANA, OVO, GoPay, or QRIS. That usually means username, device signals, cookie choices, and transaction references.

Cookies remember your session, language setting, and the last page you opened so you do not repeat the same steps. On Safari or Chrome, you can clear them from browser settings whenever you want.

Yes. Send the request by chat, WhatsApp, or email, and tell us which record needs correction or removal. We verify account ownership first, then process the change when local law allows it.

We keep records only for the period needed for support, security, dispute handling, or a legal duty. After that, we delete or block access to the data that no longer serves a clear purpose.

Only the team handling your case can open the request, and they use the registered channel for verification. We do not share your file with unrelated teams unless a legal duty requires it.

A new device can trigger an extra check, especially if the browser cookies are missing or the login path looks different. That helps us protect your account without asking for details we do not need.

We keep those records only for reconciliation, support, and security checks. The records stay tied to your account history, and we use them to answer a privacy request or confirm that a payment reference belongs to you.